Mon - Fri:
07.00 AM - 10.00 PM EVERY DAY

1. Introduction
Fix It Master LLC (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or request appliance repair services.
By using our website or submitting your information, you agree to the practices described in this policy.

2. Information We Collect
We collect personal information only when necessary to provide our services. This may include:

Full name
Phone number
Email address
Service address or city
Details about your appliance issue
Any information you voluntarily submit through forms or phone calls

We do not collect sensitive personal data such as financial information, social security numbers, or login credentials.

3. How We Use Your Information
We use your information solely for business‑related purposes, including:

Responding to your inquiry or service request
Scheduling and confirming appointments
Providing updates about technician arrival or repair progress
Delivering customer support
Improving our website and service quality
Internal record‑keeping and safety purposes

We do not use your information for unrelated marketing or sell it to third parties.

4. Legal Basis for Processing (U.S. Business Compliance)
We process your information based on:

Your consent when submitting a form or contacting us
Our legitimate interest in providing appliance repair services
Contractual necessity when scheduling and completing a service
Legal obligations when required by law enforcement or regulations

5. Data Sharing
We do not sell, rent, or trade your personal information.
We may share your information only with:

Licensed technicians assigned to your service
Service providers assisting with scheduling or communication
Legal authorities if required by law

All third‑party partners are required to protect your information.

6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:

Improve website performance
Analyze traffic
Enhance user experience

You can disable cookies through your browser settings at any time.
We do not use cookies to collect personal data without your consent.

7. Data Retention
We retain your information only as long as necessary to:

Provide services
Maintain accurate business records
Comply with legal requirements

You may request deletion of your data at any time.

8. Your Rights
You may contact us to:

Request a copy of your personal data
Correct inaccurate information
Request deletion of your data
Ask questions about how your information is used

We respond to all requests within a reasonable timeframe.

9. Third‑Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children. If such data is discovered, we will delete it promptly.

11. Security Measures
We implement administrative, technical, and physical safeguards to protect your data from:

Unauthorized access
Disclosure
Alteration
Misuse

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

12. Changes to This Policy
We may update this Privacy Policy periodically. All changes will be posted on this page with a new effective date.

13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Fix It Master LLC
14036 Faraday St
Philadelphia, PA 19116
United States
Phone: +1 (445) 300‑7570
Email: Fixitmaster24@gmail.com

PRIVACY POLICY